"I am an IT professional with over 15 years of experience in technical support and systems administration. I hold a B.S. in Computer Science from Southern New Hampshire University and an A.S. in Cybersecurity from Bunker Hill Community College, with certifications in ITIL Foundations and Azure Fundamentals. I have developed expertise in Microsoft 365, Active Directory, networking, cybersecurity principles, and troubleshooting. Throughout my career, I have maintained 95%+ customer satisfaction ratings while managing complex technical environments, demonstrating my ability to communicate clearly and solve problems effectively.

My professional experience has positioned me to tutor across multiple technical domains. I have managed hundreds of support tickets monthly while providing direct technical guidance to users of all proficiency levels—from non-technical staff to IT professionals. This experience has honed my ability to identify knowledge gaps and explain complex concepts in accessible ways. I excel at adapting my explanations to match each person's learning level, whether through one-on-one guidance or training contexts.

What sets my tutoring apart is my commitment to practical, real-world application combined with personalized learning. I help students understand the "why" behind technical principles, building true comprehension and confidence. Whether you're preparing for IT certifications, building foundational technology skills, or tackling specific technical challenges, I bring deep expertise and a proven track record of helping people succeed. I tailor each session to your pace, learning style, and goals." less...