In March 2012 TutorZ.com selected eBoundHost as our new VPS (Virtual Private Service) hosting provider. Reviews about eBoundHost were mostly favorable and because of their higher cost points we thought they would deliver their promise of reliability and performance. However, TutorZ.com got disappointed in both respects.
For the record, we selected the eBoundHost VPS 3, for $50 per month plus $5 licensing for cpanel. We had CentOS. The best thing of eBoundHost was their fast response time for support tickets. I appreciated Denis, the tech support lead. Ray was bad, he couldn’t even do a reboot.
eBoundHost hosts about 30 containers in a quad core Xenon machine. They also like to sell the $5 licences for cpanel. In cpanel one can configure backups to run, typically at 1 or 2 AM each night. These cpanel backups are very file I/O and memory intensive. So when a bunch of contains runs backup the performance of the entire machine drops significantly. Our average page response time dropped from 1.5 seconds to 4.5 seconds during these backups. And because all containers compete for hardware resources these backup lasted for hours, roughly from 2 AM to 6 AM. Due to the bad neighbor effect, the high number of containers and the relatively low performing hardware (quad not 8 core, slower RAID) there is nothing we or eBoundHost could do to remedy this performance bottleneck. For the record, eBoundHost moved my container to a new machine but it is only a matter of time until all 30 contains fill up and performance is poor again.
The worst problem of eBoundHost were its down times. From March to July 2012 there were about each month a downer. But it got unbearable in August 2012 when TutorZ.com was down 3 times. The outages lasted for 2-3 hours. Tech support said they had network problems.
Summary
Pros: Ok, Techsupport
Cons: high price, poor performance, low reliability
Ratings: 2 out of 5
3 Responses to VPS at eBoundHost.com ~ Pros and Cons